Personal growth: Why it matters
In a casual conversation last night, a trusted friend and colleague noted: “Isn’t it interesting how things change around you when you change yourself?”.
I hope it is no secret that we at Helium are BIG on personal growth and development; from our company library and participation (both as a team and as leaders) in Mastermind groups to a scheduled hour of Personal Development every Monday morning, we believe strongly that as we build into our people, they get closer to who they want to be, and we get closer to a new level of success as a team.
There are a few things that you will see in quick succession if you join us in growing your group in this way.
If you have chosen the right people to sit in the right seats in your group (see Jim Collins Good to Great for the full analogy) you will quickly find that they engage differently when they see that you believe in their growth.
Our team has started coming to us with ideas of growth they think we should pursue, asking ‘how can I better serve the company or fill a gap’ and looking for general ways to pitch in. We have been extremely blessed with the best team around (no bias there…but I’m pretty sure I’m still right) and they have invested time, energy, skills and even a couple of evenings to build this empire with us.
Years ago, after acquiring a client account that had not previously been served well, I had the client comment on how impressed they were by our service. For us, providing this standard care, which seems not to be the norm anymore, felt elevated. We believe in going the extra mile as often as we can. This should be the same principle we ally internally.
Internal customer service should be the first customer service we focus on as leaders, and our teams, in turn, will take care of external customer service because of how we have cared for them!
Along with engagement, we have seen an increase in investment. Our team is willing to go with us on this business journey, with all of its changes and ventures.
In the last year or so, we have reevaluated how we do what we do, and where we have seen our greatest successes and adjusted our offering based on that (something we will continue to do). As we made suggestions with our team, talked about where they felt we succeeded, and asked for their input, we not only had honest and productive discussion, but a willingness to walk out what 2018 looks like for our company, and what 2019 will look like and so on.
Loyalty in business is a commodity with great value and it comes at a price we’re willing to pay every day of the week!
3. Growth in unexpected areas
As we have focused inward and taken time to grow our team, our opportunities have increased. Some we have walked out, some we have not, but as you spend time on making your team the best at what they do/make/offer, you become more attractive to others.
We live in a fairly small community, and the concept of standing out as an employer is only exaggerated when there are a limited amount of employment options. This only pushes us to work harder at creating a growing, thriving environment for our team to work within, and they, in turn, become our greatest advocates in the community.
The benefits of a healthy workplace stretch much farther than creating a great place to work…and it starts with us.