TSM hosted email setup

Email Account Settings

  • Account type: IMAP
  • Username: Full email address
  • Password: Your designated password
  • Incoming Server: pixels.pixelsdns.com (Port 993, SSL: yes)
  • Outgoing Server: pixels.pixelsdns.com (Port 465, SSL: yes)

Outgoing Server requires username/password inputted to login.

For help with a specific mail client, please select the mail client that you’re using.

Mac Mail

  • Open your Mac Mail application.
  • Select Mail > Accounts > Click Add Other Mail Account at the bottom
  • Specify your preferred Full Name (this name will be displayed in your emails), Email Address and the password given to you.
  • Click Create. Apple Mail will try to auto-discover the settings for your account.
  • Click Next to provide the configurations details manually.
  • Select IMAP for Account Type
  • Provide the following details for Incoming Mail Server Info:
    • Mail Server: pixels.pixelsdns.com
    • User Name: Your full email address
    • Password: The password given to you
    • Click Continue.
  • Apple Mail verifies the account details and maps the Incoming server details for the account.
  • Click Next to configure the Outgoing Mail Server Info for the account.
  • Provide the following details for Outgoing Server Info:
    • SMTP Server: pixels.pixelsdns.com
    • User Name: Your full email address
    • Password: The password given to you
    • Click Create.
  • The account will get created based on the server details provided. The folders and the emails in the account will be synced with the Mac Mail client.

If you are running Yosemite you may want to change two options to make sure that your account settings don’t change. These steps only apply to apple computers running Yosemite.

  • Choose Preferences from the Mail menu
  • Select Preferences
  • Click on the Accounts tab
  • Click on Advanced
  • Uncheck the option labeled “Automatically detect and maintain settings“.
  • Click on Account Information
  • Under Outgoing Mail Server (SMTP) select the “Edit SMTP Server List” option
  • Click Advanced
  • Uncheck the option labeled “Automatically detect and maintain settings“.
  • Click OK

Outlook 2010

  • Open Outlook 2010.
  • Click File.
  • Click Add Account.
  • Select Manually configure server settings or additional server types.
  • Click Next.
  • Select Internet E-mail.
  • Add the following:
    • Name
    • Email Address: Full email address given
    • Account Type: IMAP
    • Incoming Mail Server: pixels.pixelsdns.com
    • Outgoing Mail Server: pixels.pixelsdns.com
    • User Name: Full email address given
    • Password: Password given
  • Click More Settings.
  • Click Advanced tab.
  • Set the Incoming Server Encryption Type to SSL.
  • The Incoming Server Port number is 993.
  • Set the Outgoing Server Encryption Type to SSL.
  • The Outgoing Server Port number is 465.
  • Click “Outgoing Server” tab
  • Check “My outgoing server (SMTP) requires authentication” checkbox.
  • Make sure “use same settings as my incoming mail server” is selected.
  • Click OK.
  • Click Next.
  • Click Close when the Test Account Settings is completed.
  • Click Finish.

Outlook 2013

  • Open Outlook and select File.
  • Click Add Account.
  • Check Manual setup or additional server types and click Next.
  • Select POP or IMAP and click Next
  • Enter Your Name and E-mail Address.
  • Select IMAP as your account type.
    • For Incoming mail server (IMAP), enter pixels.pixelsdns.com
    • For Outgoing mail server (SMTP), enter pixels.pixelsdns.com
  • In Logon Information enter your e-mail full address and the password we provided
  • Click More Settings.
  • Select Outgoing Server and check My outgoing server (SMTP) requires authentication.
  • Select Advanced.
  • For Incoming server (IMAP) first select SSL and then enter 993
  • For Outgoing server (SMTP) first select SSL and then enter 465
  • Double check these numbers, sometimes they can change after you select SSL
  • For Root folder path enter INBOX with uppercase letters.
  • Click OK and then Next.
  • Click Close.
  • You have now set up your account in Microsoft Outlook 2013. Click Finish.

Outlook 2016

  • Open Outlook and select File.
  • Click Add Account.
  • Check Manual setup or additional server types and click Next.
  • Select POP or IMAP and click Next
  • Enter Your Name and E-mail Address.
  • Select IMAP as your account type.
    • For Incoming mail server (IMAP), enter pixels.pixelsdns.com
    • For Outgoing mail server (SMTP), enter pixels.pixelsdns.com
  • In Logon Information enter your e-mail full address and the password we provided
  • Click More Settings.
  • Select Outgoing Server and check My outgoing server (SMTP) requires authentication.
  • Select Advanced.
  • For Incoming server (IMAP) first select SSL and then enter 993
  • For Outgoing server (SMTP) first select SSL and then enter 465
  • Double check these numbers, sometimes they can change after you select SSL
  • For Root folder path enter INBOX with uppercase letters.
  • Click OK and then Next.
  • Click Close.
  • You have now set up your account in Microsoft Outlook 2016. Click Finish.

Thunderbird

  • Click the Tools tab
  • Select Account Settings
  • Click the Account Actions dropdown and select Add Mail Account
  • Enter your name, email address, and password given to you
  • Make sure ‘Remember Password‘ is selected and click Continue
  • Make sure IMAP is selected and then click Manual config
  • Enter the following information
    • Incoming server hostname: pixels.pixelsdns.com
    • Under SSL make sure SSL/TLS is selected, when you change that make sure the port number changed to 993
    • Authentication should be ‘autodetect
    • Outgoing server hostname: pixels.pixelsdns.com
    • Under SSL make sure SSL/TLS is selected, when you change that make sure the port number changed to 465
    • Authentication should be ‘autodetect
    • Make sure you change your incoming and outgoing username to both be your full email address (it may just show part of it, make sure to type in the entire thing)
  • Click Re-test
  • Click Done and then OK

Apple

  • Tap Settings
  • Scoll down to Passwords & Accounts
  • Click Add Account, then click Other
  • Select Add Mail Account
  • Complete the Name, Address (email address), Password and Description fields.
  • Make sure IMAP is selected
  • Enter your incoming mail server information
    • Host Name is pixels.pixelsdns.com
    • Username is your full email address
    • Password is the password given to you
  • Enter your outgoing mail server information
    • Host Name is pixels.pixelsdns.com
    • Username is your full email address
    • Password is the password given to you
  • Tap Next
  • Tap Save and check your mail app for your new account

Samsung Galaxy

  • Tap the Email icon
  • Select the three vertical dots at the top right of the screen and then choose Settings
  • Select Manage Accounts
  • Click the + icon at the top
  • Select Others
  • Enter the email address and password given to you
  • Choose IMAP account
  • Input your email address in both the Email address and Username fields, then enter in the password given to you
  • The IMAP server is pixels.pixelsdns.com
  • The security type should be SSL
  • The port is 993
  • Select Next
  • Under SMTP server, enter in pixels.pixelsdns.com
  • Under port, enter in 465
  • Username is your email address, password is your given password
  • Select Next
  • It will take several seconds. After that screen, you will be able to configure how often you email syncs and other settings. You can pick whatever you want here.
  • You may give your account any name and customize what name is displayed on outgoing messages.